Service Leadership Level 4 (SLL4)
About this course
This programme covers the knowledge and application skills in leading a team to deliver workplace excellence that is in line with the organisation’s stakeholder-focused strategy. It includes promoting a people-centric environment and analysing the team’s performance to identify areas of improvement.
What You Will Learn
This programme is specially designed for you to:
-
Operationalise the vision, mission or values of your organisation within your respective areas of responsibility.
-
Strengthen teamwork by aligning your team’s efforts with the organisation’s customer-focused strategy to deliver consistent service excellence.
-
Foster a collaborative and supportive team environment that encourages open communication and shared ownership of service.
How You Will Benefit
-
Live out the vision, mission or values of the organisation
-
Collaborate better with stakeholders
-
Put people top of mind in day to day processes
When you apply what you have learnt, you will be able to:
Delivery Modes
Face to face^
8 hours face to face experiential learning
