Manage Stakeholders with Emotional Intelligence
The basics of workplace relational skills are indispensable and come to the fore as technology and AI take over 'less human' aspects of our work.
Workers and managers today struggle to balance conflicting interests and expectations while responding to diverse and sometimes opposing priorities. It is difficult—sometimes impossible—to satisfy all collaborators while still achieving organisational, departmental, and project goals. This often leads to stress and overwhelm resulting in negative outcomes. Workers' ability to manage stakeholders and cultivate healthy work relationships is a key gap.
As the workplace rapidly evolves, workers need to adapt whilst maintaining good relationships with the people who have an influence on your work, and to whom your work matters. Stakeholder management comes to the fore.
These skills are the foundation to many of the skills that are increasingly critical for people to flourish today – conflict resolution, decision-making, time management, communication, stress tolerance, presentation skills, social skills, customer service, anger management, and building trust.
What You Will Learn
This programme is specially designed for you to:
Develop emotional intelligence (EI) skills for more effective stakeholder management.
Interact and respond empathically with various stakeholders at the workplace.
Use a conversational process to manage difficult conversations, encouraging cultural sensitivity and resolving conflict.
Handle contingencies according to organisational standards with emotional resilience.
How You Will Benefit
When you apply what you have learned back at work, you will:
Interpret and manage your personal EI strengths to cultivate positive influence at work
Gain knowledge of different EI strategies to improve engagement with stakeholders at all levels
Develop empathy and apply empathic listening when responding to stakeholders' needs
Strengthen interpersonal skills to better communicate with others and handle conflict and challenges
Recognize and deliver appropriate responses and behaviors under stress
Programme Details
Delivery Mode
Face to Face Classroom Facilitated Training
Programme Duration
2 Day (16h)
Who is this for?
Professionals who manage and influence internal and external stakeholders across functions.