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Manage Stakeholders with Emotional Intelligence

Manage Stakeholders with EI Banner.jpg

Open Programme Information

Date: 6 - 7 November 2025
Time: 9am - 6pm
Location: Devan Nair Institute for Employment and Employability

The basics of workplace relational skills are indispensable and come to the fore as technology and AI take over 'less human' aspects of our work.

Workers and managers today struggle to balance conflicting interests and expectations while responding to diverse and sometimes opposing priorities. It is difficult—sometimes impossible—to satisfy all collaborators while still achieving organisational, departmental, and project goals. This often leads to stress and overwhelm resulting in negative outcomes. Workers' ability to manage stakeholders and cultivate healthy work relationships is a key gap.

As the workplace rapidly evolves, workers need to adapt whilst maintaining good relationships with the people who have an influence on your work, and to whom your work matters. Stakeholder management comes to the fore.

These skills are the foundation to many of the skills that are increasingly critical for people to flourish today – conflict resolution, decision-making, time management, communication, stress tolerance, presentation skills, social skills, customer service, anger management, and building trust.

Emotionally intelligent leaders and workers build healthy relationships with each other and key stakeholders. This enables a resilient, high-performing, and highly engaged workforce that can withstand the effects of change and the evolving workplace.

What You Will Learn
This programme is specially designed for you to:

  1. Understanding Performance Management

    • Grasp the fundamentals of performance management, including its purpose, the performance management cycle, and the roles and responsibilities of a manager.

  2. Planning for Effective Performance Management:

    • Learn to set clear goals, communicate expectations, and create individualised development plans (IDPs) with practical application through templates and feedback.

  3. Implementing and Monitoring Performance:

    • Master the importance of documentation, conducting structured 1:1 check-ins, and managing difficult conversations, including giving feedback and navigating emotions.

  4. Reviewing and Rewarding Performance:

    • Gain skills in conducting performance appraisals, structuring appraisal conversations, and understanding the principles of rewarding performance effectively.

How You Will Benefit

  1. Set clear and measurable performance goals and objectives

  2. Create and implement Individual Development Plans (IDPs)

  3. Provide appreciative and developmental feedback

  4. Manage feedback triggers for productive conversational exchanges

  5. Deliver performance appraisals in a fair and objective manner

  6. Manage difficult conversations related to performance

  7. Understand different types of rewards and their impact on employee motivation

When you apply what you have learnt, you will be able to:
What You Will Learn
This is an experiential workshop is specially designed to enable participants to:

  1. Develop emotional intelligence (EI) skills for more effective stakeholder management

  2. Interact and respond empathically with various stakeholders at the workplace

  3. Use a conversational process to manage difficult conversations, encouraging cultural sensitivity and resolving conflict

  4. Handle contingencies according to organisational standards with emotional resilience

How You Will Benefit
When you apply what you have learned back at work, you will:

  1. Interpret and manage your personal EI strengths to cultivate positive influence at work

  2. Gain knowledge of different EI strategies to improve engagement with stakeholders at all levels

  3. Develop empathy and apply empathic listening when responding to stakeholders' needs

  4. Strengthen interpersonal skills to better communicate with others and handle conflict and challenges

  5. Recognize and deliver appropriate responses and behaviors under stress

Delivery Modes
Face to face^

2-day face to face experiential learning



Programme Details
Course Fees
Details
Singapore Citizens, PRs and LTVP+
Singapore Citizens aged 40 & above
Non-Singaporeans/ Non-PRs/ Non-LTVP+
Full Course Fees
$720
$720
$720
WSQ Funding
$360
$504
N.A
Profile Fees
$70
$70
$70
Total
$286
$286
$790

Please note: The fees above exclude the prevailing GST. GST is based on full course fees.

Funding Eligibility Criteria

To be eligible for funding, participants must: 

  • Be a Singapore Citizen or Permanent Resident (PR) of Singapore.

  • Participants must complete e-attendance via the Singpass App.

  • Participants must attend training with a minimum 75% attendance.

  • Be assessed as "Competent" (C) at the end of the course unit to obtain individual WSQ Statement of Attainment.

*These requirements are subject to change, and are not an exhaustive list of all rules and regulations that may apply

Class Size & Registration

Up to a maximum of 25 pax per class. Registration will be via organisation HR.

Drop us a message at learning@rohei.com for any inquiries

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