As a corporate trainer, Jacqeline specialises in the areas of people management, change management, customer experience, and service management. As a career coach, Jacqueline focuses on interview skills and career development, equipping professionals with the tools to advance their careers.

Jacqueline’s coaching and training are backed by a distinguished track record in the financial services industry, with nearly 20 years of experience, including leadership roles at prominent institutions such as United Overseas Bank (UOB) Group and the Development Bank of Singapore (DBS). Jacqueline was the driving force behind the establishment of UOB's "Centre of Excellence" Framework and spearheaded talent management and customer experience strategies. At DBS she led key initiatives in talent management, customer experience, and operational optimisation.

Recognised as a trusted advisor and strategic partner, Jacqueline has helped both individuals and organisations achieve their career and business objectives. Her expertise earned her the prestigious Best Contact Centre Trainer of the Year (Gold) Award in 2015 from the Contact Centre Association of Singapore.

Jacqueline's coaching and facilitation encompass the full spectrum of career development, including interview preparation, career advisory, and broader career strategies. Her experience in talent acquisition, resource planning, and employee engagement allows her to provide targeted advice and support, helping her provide tailored learning interventions for clients to leverage their strengths, overcome challenges, and drive meaningful business outcomes.

Jacqueline possesses a natural ability to connect with people. She's a problem-solver who thrives in ambiguous situations, a skilled communicator, and a detail-oriented strategist. Her adaptability and strong stakeholder engagement skills make her an invaluable partner in professional growth and organisational transformation.