Strengthening Your Identity as an
Adult Educator

General Programme Terms & Conditions

 

I. Declarations and Agreements

• Participants declare that all information provided in the registration and supporting documents is accurate to the best of their knowledge.

• By registering, participants agree to abide by the applicable Terms and Conditions.

• Participants agree that ROHEI may collect, use, and disclose their data for the purpose of administering the programme.

 

II. Prerequisites and Registration

• Prerequisites: Participants must meet one of the following qualifications: a ‘Pass’ in English at GCE ‘O’ Level, OR the ability to listen, speak, and write in English at a minimum of Level 7 (ESS).

• Registration: Submission of an online registration form constitutes an application for pre-registration and tentatively reserves a seat, subject to availability and minimum class size requirements.

• Final Seat Confirmation: A seat is confirmed only upon full payment of programme fees by the registration deadline. Confirmation is sent via email once payment is received. ROHEI reserves the right to release unconfirmed seats to waitlisted participants.

• Programme Fees: All fees are quoted in Singapore Dollars (SGD), inclusive of prevailing GST (if applicable), which shall apply equally to participants residing outside Singapore. Fees cover programme materials, access to online platforms, and facilitation.

 

III. Course Management and ROHEI's Rights

• Changes to Class: The course schedule is subject to confirmation and changes; ROHEI reserves the right to cancel or re-schedule any class without prior notice.

• ROHEI reserves the right to determine the size of each class and replace trainers.

• ROHEI reserves the right to convert face-to-face classes to virtual classes or vice-versa. In such an event, participants will be informed and given an option to withdraw without any penalty.

• ROHEI reserves the right to determine the format of course materials (e.g., hardcopy or electronic copy). Any special request for a particular format shall be subject to ROHEI’s approval at its sole discretion.

• Participants are expected to engage respectfully with facilitators and fellow educators, upholding adult learning principles and confidentiality regarding shared classroom experiences.

• Disruptive Behavior: ROHEI reserves the right to remove any participant from the programme without refund if their behavior disrupts learning or breaches safety and respect standards. Participants are expected to conduct themselves respectfully during the sessions.

 

IV. Attendance, Participation, and Completion

• Requirements: Full attendance and participation in both online and in-person components are required for completion.

• Participants who are unable to attend any component of the programme may be considered incomplete and ineligible for a certificate.

• Make-up sessions are not guaranteed for any missed components.

• Certificates of completion (if applicable) will only be issued upon meeting attendance and participation requirements.

• While ROHEI will issue an electronic certificate of completion to verify participation, it is the sole responsibility of the participants to log, submit, and verify their training hours with the relevant professional registries to claim TAEPP CPD hours. ROHEI does not auto-submit individual participation records directly to the registry on behalf of the participants.

 

V. Social Impact Placements & Community Runs

• The standard course fee is as published on the official ROHEI programme webpage at the time of registration. Any supported placement or community rate is applied against this published baseline.

• Where a participant is offered a fully-funded Social Impact Placement (sponsored entirely by ROHEI under our community development initiative), eligibility is subject to the following criteria:

  • The applicant must be an active Adult Educator (AE), freelance facilitator, or educator in the CET sector holding relevant baseline qualifications (e.g., ACTA, ACLP, or equivalent).

  • Priority is given to independent or self-employed educators who are actively contributing to the local training community.

• In the spirit of reciprocity and to support our social impact tracking, participants awarded an Impact Seat agree to:

  • Attend the entire duration of the scheduled session contact hours. Partial attendance will result in forfeiture of the e-Certificate of Completion and/or TAEPP CPD credit logging.

  • Complete the post-programme evaluation survey upon conclusion of the session.

• Because these Social Impact Placements are limited, participants who wish to withdraw must provide at least 10 working days advance written notice so the seat can be reallocated to another educator on the waitlist.

• Social Impact Placements are non-transferable and applicable strictly to the registered run date.

 

VI. Cancellations, Refunds, and Substitutions (ROHEI & Participant)

• Participant Withdrawal:

1. Written notice of withdrawal received ≥10 working days or more before programme start results in a 100% refund.

2. Written notice of withdrawal received <10 working days before, or a no-show, results in no refund.

• Substitution: Substitution of a participant is allowed up to 7 working days before the start of the program, provided the replacement meets eligibility requirements. 

• ROHEI Cancellation: If ROHEI cancels or postpones a programme (participants are notified at least 10 working days prior), participants may choose a full refund or transfer to the new date.

 

VII. Intellectual Property and Liability

• All programme materials are proprietary to ROHEI Learning & Consulting. Materials may not be modified, reproduced, shared, or distributed without ROHEI’s prior written consent.

• ROHEI is not responsible for technical issues, disruptions, or losses arising from participants’ equipment, internet connectivity, or other circumstances beyond its control.

 

VIII. Personal Data Protection (PDPA)

• By registering, the Participant consents to ROHEI collecting, using, and disclosing their personal data in accordance with the Singapore Personal Data Protection Act (PDPA) for the purposes of:

  • Course registration, billing, and administrative coordination.

  • Dispatch of pre-course materials, confirmation emails, and post-course certificates.

  • Verifying and submitting training completion records to the Institute for Adult Learning (IAL) / relevant regulatory agencies for TAEPP CPD credit logging or audit, where applicable. 

• ROHEI will not share personal data with external third parties for marketing purposes without explicit consent.