Information Technology Manager
Position Summary
 
The IT Manager is responsible for the management of learning technology and systems. He/She plans and oversees learning technology and system integration, implementation, improvement and maintenance to ensure coherence across the organisation. He/She manages projects related to systems installations and configurations as well as monitoring and maintenance. He/She maximises service uptime, system backups, and manages service licensing and security standards for learning technology platforms and systems.
 
He/She aims to drive digital innovation, research and data measurement as well as identifying opportunities for technology integration and deployment across the organisation. He/She designs technology roadmaps and implements systems which offer user support/training and responds to user queries. He/She analyses data to evaluate the effectiveness of learning technology and systems, identifying improvement opportunities.
 
He/She combines analytical thinking with creativity, is collaborative and results-oriented. He/She is able to manage multiple projects effectively and build strong stakeholder relationships to anticipate organisational and learning needs. He/She has a digital mindset and is passionate about driving digital adoption and integration.

The candidate will be responsible for the following:

Manage Learning Technology and Systems Performance and Support

• Establish procedures to maintain services levels across the organisation’s learning technology and systems

• Implement policies to manage data and system security 

• Define processes to manage system and data backups

• Organise system activities including planned maintenance, system backup and disaster recovery drills

• Manage infrastructure operations and incidents 

• Manage service performance issues and user queries

• Create materials and programmes to train staff on use of learning technology and systems

• Manage budgets for learning technology and systems

• Analyse return on investment to assess the viability of learning technology and systems

• Review processes to assess compliance with the organisation’s quality assurance policies

Lead Learning Technology and Systems Integration

• Conduct research to identify emerging learning technology and system application across the industry

• Assess technology integration and digital innovation opportunities across the organisation

• Create roadmaps outlining potential applications of learning technology to drive learning outcomes and business objectives

• Design processes to manage learning technology and systems implementation

• Develop a consistent user experience and interface

• Establish processes for hardware and software acquisition 

• Manage technical issues faced during systems integration

• Evaluate effectiveness of the organisation’s learning technology and systems based on desired objectives and outcomes

• Analyse qualitative and quantitative data to assess effectiveness of learning technology against desired learning outcomes and business objectives

• Recommend potential technology improvement and innovation opportunities to drive learning outcomes and business objectives
   

Manage implementation of quality assurance policies and systems

• Develop implementation plans for quality assurance policies and systems

• Conduct internal audits to evaluate compliance with quality assurance policies and systems

• Manage queries and instances of non-compliance with the organisation’s quality assurance policies and systems

• Evaluate the impact of quality assurance policies and systems on the organisation’s performance

Manage Stakeholders

• Attend to stakeholder management issues

• Communicate with stakeholders to provide relevant updates

• Analyse stakeholder needs and priorities

• Establish long-term stakeholder relationships

• Implement stakeholder management strategies to drive collaboration

• Manage stakeholder expectations and feedback

​Manage Vendors

• Design vendor requirements specification

• Manage vendor selection processes

• Track vendor performance

• Assess vendor performance and adherence to service level standards

• Cultivate strong relationships with vendors

• Manage contractual and performance issues with existing vendors

• Escalate contractual and performance issues with existing vendors

• Build networks with industry partners and vendors to collect insights on emerging learning technology

Qualifications, Experience & Qualities:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Minimum 3 years of experience in a related IT management role.

• Strong understanding of IT infrastructure, systems, and operations.

• Strong knowledge of IT security best practices.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to communicate technical information to non-technical stakeholders.

• Ability to prioritize and manage multiple tasks simultaneously.

• Strong analytical and critical thinking skills.

• Good track record in managing complex IT projects and implementing innovative technology solutions

• Comfortable to work in a highly-collaborative work environment.

• Strong leadership skills and committed to provide exceptional customer service.
   

Please send your Resume and Employment Application to careers@rohei.com. Only shortlisted applicants will be notified.