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Guest Experience Executive
 
Position Summary
 

The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy.

 

He/She is required to be service-oriented. Proactive in looking after our learners' needs. Able to work independently and with teams. Prepared to handle multiple and concurrent tasks and is willing to work on compressed work week and long hours.

 

When supporting Face-to-Face programme, He/She will be tasked to:

  • Setup and teardown training rooms and support activity used to facilitate learning and experience

  • Usher and register learners in accordance to internal SOP and government compliance

Facilitate activities during learning sessions (e.g. role playing)

When supporting remote learning programme, He/She will be tasked to:

  • Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

  • Assist trainers in facilitating activities during the remote learning sessions (e.g. breakout rooms)

  • Prepare collaterals for remote learning parcels - Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

The Guest Experience Executive will be responsible for the following:

Execute Event Plans

  • Support learner's registration and attendance tracking throughout event duration

  • Execute pre, during, and post-event specifications and requirements in a timely manner in accordance to defined SOP and government regulations

  • Event manage event changes between client, internal, and external stakeholders during programme day

  • Coordinate logistics and resources across the organization and products and services

  • Maintain the safety of an event by addressing security risks originating from within and outside, encompassing both natural occurrences and human-caused incidents.

Managing Stakeholders and Guest Experience

  • Attend to inquiries and feedback from stakeholders, ensuring their concerns and suggestions are acknowledged and addressed professionally and in a timely manner.

  • Communicate with internal stakeholders on event requirement to ensure smooth execution

  • Deliver exceptional hospitality and go the extra mile to elevate the guest experience pro-actively

  • Support Head of Department to implement departmental or cross-functional initiatives


Operational Excellence

  • Evaluate how latest technology trends can be leveraged to spur innovation in participants' experience

  • Evaluate how current workplace technology approaches can be improved to raise productivity

 
Maintain Venue Facilities

  • Ensure that the venue is fully operational and ready to host events in compliance with venue facilities inspection protocols

  • Execute venue repair operations protocols to correct identified failures in routine inspections

  • Raise status reports of venue conditions to recommend follow-up actions

  • Execute improvements of venue in conjunction with updated standard operating procedures


Ideal candidate should possess:

  • A recognized Diploma in Hospitality/ Tourism Management/ Events Management is preferred

  • Experience with Facilities / Venue Management is a plus

  • A passion for service and hospitality

  • Adaptability, determination and be able to thrive in a fast-paced environment

  • Ability to analyze and resolve problems in a timely manner

  • Good grooming

  • Confidence in communication skills for reporting to stakeholders at different levels

  • Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company’s values

  • Willingness to work long hours or weekends as need arise

  • Good organizational skills and attention to detail


This role is currently only open to Singaporeans/ PRs.

Interested applicants are encouraged to visit our website before sending your Resume and Employment Application to careers@rohei.com. Only shortlisted applicants will be notified.

About ROHEI

 

ROHEI is a learning and consulting company which helps organisations build a culture of trust where people and results are honoured, and develop trusted and relationally competent leaders. We also help our clients navigate the people aspect of their change journeys. 

We are privileged to have won the Top Employer Brand (Training Provider) by Influential Brands 2018, and to be recognised by Great Place to Work Institute as one of Singapore’s and Asia’s Best Workplaces since 2015. 

A team of over 60, we are a diverse family with a singular goal and passion: to inspire hope, joy, courage and purpose in the global workforce.

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