Manage Stakeholders with Emotional Intelligence
As technology and AI take over more task based aspects of work, relational skills remain central to effective performance and collaboration in the workplace. Workers and managers today face increasing complexity in balancing diverse stakeholder expectations, competing priorities, and organisational demands. This often creates tension, stress, and misalignment, impacting both relationships and outcomes.
Managing stakeholders effectively is a critical capability in today’s evolving workplace. The ability to build trust, navigate differing perspectives, and engage in emotionally intelligent conversations forms the foundation for many essential workplace skills, including conflict resolution, decision making, communication, and building trust.
As the workplace rapidly evolves, workers need to adapt whilst maintaining good relationships with the people who have an influence on your work, and to whom your work matters. Stakeholder management comes to the fore.
This programme focuses on strengthening these foundational relational capabilities to enable individuals to work more effectively with stakeholders in complex environments.
What You Will Learn
This programme is specially designed for you to:
Develop emotional intelligence (EI) skills for more effective stakeholder management
Interact and respond empathically with various stakeholders at the workplace
Use a conversational process to manage difficult conversations, encouraging cultural sensitivity and resolving conflict
Handle contingencies according to organisational standards with emotional resilience
How You Will Benefit
When you apply what you have learned back at work, you will:
Interpret and manage your personal EI strengths to cultivate positive influence at work
Gain knowledge of different EI strategies to improve engagement with stakeholders at all levels
Develop empathy and apply empathic listening when responding to stakeholders' needs
Strengthen interpersonal skills to better communicate with others and handle conflict and challenges
Recognize and deliver appropriate responses and behaviors under stress
Programme Details
Delivery Mode
Face to Face Classroom Facilitated Training
Programme Duration
2 Day (16h)
Who is this for?
Professionals who manage and influence internal and external stakeholders across functions.