Change Management

    Navigating the people aspect of change journeys

    Why change initiatives fail

    Change is often a response to internal and external factors. The external drivers include political developments, social issues, technological advancements, and shifts in the economy. Developments within the organisation can include changes in the company’s management policies or approach, internal systems, procedures, or even employee behaviors and attitudes.

    Transformation efforts face three major obstacles, as identified by a PWC study on Strategy and Culture’s Role in Enabling Organizational Change:

    What is effective change management?

    Change Management is orchestrating the process of transition within an organisation - leading people through systems, strategies, and processes, toward desired business outcomes.

    Effective Change Management supports employees through the process of understanding and embracing change and plays a key role in the success of organisational transitions. If done effectively, change can be implemented without negatively affecting day-to-day operations. Cost can be kept at a minimum and ROI increased. Successful change management involves the entire organisation.

    A lack of capabilities to sustain change

    A lack of capabilities to sustain change

    Excluding lower level employees in the change plans

    Excluding lower level employees in the change plans

    Change fatigue

    Change fatigue

    1. A lack of capabilities to sustain change

    48% of respondents say their companies do not have the necessary capabilities to deliver and sustain the change. Quy Huy, Professor of Strategic Management at INSEAD identified that failures in strategy execution is often due leaders lacking emotional literacy to achieve employee alignment and overcome resistance.

    48%

    do not have the capabilities to deliver and sustain the change

    Failures in strategy execution is often due leaders lacking emotional literacy.
    What are the contributing factors?

    A lack of relational skills in managers

    Supporting their staff in times of change also involves being able to understand their subtle nonverbal cues in order to address underlying issues.

    Managers are lacking the relational skills such as being able to listen empathically which is necessary in order to develop an emotional engagement with their staff so that they can coach them through the necessary changes.

    2. Exclusion of lower level employees in developing and executing the change plan

    Senior managers have a tendency to exclude lower-level employees in the selection, planning and implementation of change initiatives.

    This lack of engagement limits understanding and buy-in. 44% of surveyed respondents say they don’t understand the change they are asked to make and 38% say they don’t agree with it.

    44%

    don’t understand the change they are asked to make

    What are the contributing factors?

    Senior Management not recognising and responding to the thoughts and emotions of stakeholders

    Relationally adept leaders are able to involve different stakeholders and staff levels in formulating the change plan. Senior Management may not possess the relational skills to be perceptive of the thoughts and emotions of the various stakeholders. This may cause they to be less likely to have the credibility to lead the change.

    Not having the relational skill makes it challenging for the leaders to:

    • Understand the concerns on the ground
    • Respond in an appropriate way to solve problems
    • Create the buy-in necessary to drive change

    3. Change fatigue

    Change fatigue is a general sense of apathy or resignation towards organisational change.
    It often occurs when employees are being asked to follow through on too many changes at once. 65% of survey respondents say they have experienced this.

    65%

    experienced being asked to follow through on too many changes

    Employees who are more resilient are better able to manage the discomfort of the changes
    What are the contributing factors?

    Insufficient personal resilience

    One of the contributing factors that cause change fatigue is the lack of personal resilience. Employees who are more resilient are better able to manage the discomfort of the changes, This allows them to remain productive instead of being overwhelmed by change fatigue and paralysed into inaction.

    Our Perspective

    Why change initiatives fail?